Data Recovery Services
Providing Data Recovery for; Desktops & Laptops Hard Drives, Smart Phones, Digital Camera Cards, Flash Cards, USB Thumb Drives and all other types of Removable Media.
What to do when your hard drive, removable digital media or smart phone fails.
- Do not run any chkdsk options like CHKDSK, FSCK or for Mac’s, Disk Utility. These utilities can destroy or corrupt your file system.
- Do not use Third-party repair utilities in an attempt to repair errors on your smart phone, hard drive, or removable digital media. Doing so can wipe out data needed to recover the data you are seeking.
- Do not attempt a physical repair to your removable digital media or damaged drive yourself. Example, soldering a usb tip back onto a jump drive.
Be sure when preparing to ship your media out. Let us know what kind of server, what filesystem, and operating system. If possible which drives are bad, and which drive failed last.
While most all data recovery companies don’t offer a free diagnostic until the smart phone, hard drive, or removable digital media is received at there lab, we offer our ONE RATE fees for removable digital media and hard drives. A data recovery specialist will gather information from you over the phone to give you a general idea of what you can expect. Even though data recovery falls under our ONE RATE fees, the cost will vary base on the possibilities. Our ONE RATE fee structure will by far beat any price out there. Please call us before attempting to repair the smart phone, hard drive, or removable digital media yourself which could end up destroying it.
What you can expect during your smart phone, hard drive or removable digital media data recovery process:
- You will be appointed a personal service representative for your project who will advise you through the process.
- The data recovery process can take 5 to 7 business days based on many circumstances, see below.
- The appointed service representative will be in daily communication with the data recovery technician working on your case and keep you up-to-date with the recovery progress.
How long does smart phone, hard drive or removable digital media take?
One of the first questions we get asked by most clients is “How long will the recovery take?”. Sadly there is no clear cut answer to that question, as each case is different. Many hard drives or removable digital media can be recovered in 24 to 48 hours. However here are some elements to consider that may affect the overall time frame of the data recovery.
Hardware Condition – A drive that is fully functional is much faster to recover data from than one that is critically damaged and must be repaired. So cases that are simply related to accidental format, deletion, viruses, etc. are generally pretty quick on the turnaround. Usually within 24 to 48 hours for most cases, however there are times when it takes longer. Drives needing hardware recovery generally take about 5 to 7 days, but can take longer based on other circumstances below.
Removable Digital Media / Smart Phone / Hard Drive Size – Even if a drive is fully functional a smart phone, large hard drive or removable digital media will take as much longer to perform a single scan, and a typical recovery may involve several scans to adequately find all files. Also as a professional data recovery lab, we always clone the smart phone, hard drive or removable digital media first to prevent any possibility of calamity while working with the data. As a rule of thumb expect an extra day for drives larger than 500Gb or a few days for drives larger than 2Tb.
Availability of Donor Parts – For hard drives or removable digital media with hardware issues, parts are often needed to repair them to a semi-functional condition where the data can be successfully pulled. Some hard drive sub-models are very typical and easy to find the parts from one of our vendors. However others are not. In a very limited instance we may even have to spend weeks searching online and calling other data recovery labs for the specific drive or parts we need. Or we may even have to buy a donor drive from overseas and wait for it to arrive. Usually this is the longest part of the whole process for hardware level recoveries.
Functionality of smart phone, hard drive or removable digital media after Repair – Many makes of hard drives don’t take kindly to replacement parts, and don’t function anywhere near their full potential after an internal repair. As drives write magnetic data on a microscopic level, even the slightest micro variation (or micro jog) in manufacturing of parts may cause the drive to steadily have to re-read data over and over. While limited, some drives can take a month or more to pull all the data after such internal repairs.
How do I get my data back after recovery?
Upon finalization of the recovery, you are welcome to provide your own return media. For removable digital media and hard drives, they would typically be a external hard drive. Or, if you’d prefer you can purchase a new external hard drive from us at a competitive price and we’ll copy the data to that.