Data Recovery Services
Providing Data Recovery for; Desktops & Laptops Hard Drives, Smart Phones, Digital Camera Cards, Flash Cards, USB Thumb Drives and all other types of Removable Media.
What to do when your hard drive, smart phone or removable digital media fails.
- Do not run any chkdsk options like FSCK, CHKDSK or for Mac’s, Disk Utility. These utilities can corrupt or destroy your file system.
- Do not use Third-party repair utilities in an attempt to repair errors on your hard drive, smart phone or removable digital media. Doing so can wipe out data needed to recover the data you are seeking.
- Do not attempt a physical repair to your damaged drive or removable digital media yourself. Example, soldering a usb tip back onto a jump drive.
Be sure when preparing to ship your media out. Let us know what kind of server, what filesystem, and operating system. If possible which drives are bad, and which drive failed last.
While most all data recovery companies don’t offer a free diagnostic until the hard drive, smart phone or removable digital media is received at there lab, we offer our ONE RATE fees for hard drives and removable digital media. A data recovery specialist will gather information from you over the phone to give you a general idea of what you can expect. Even though data recovery falls under our ONE RATE fees, the cost will fluctuate base on the possibilities. Our ONE RATE fee structure will by far beat any price out there. Please call us before attempting to repair the hard drive, smart phone or removable digital media yourself which could end up destroying it.
What You Can Expect during your Hard drive, smart phone or removable digital media Data Recovery Process:
- You will be assigned a personal service representative for your project who will guide you through the process.
- The data recovery process can take 7 to 10 business days based on many factors, see below.
- The assigned service representative will be in daily communication with the data recovery technician working on your case and keep you up-to-date with the recovery progress.
How Long Does Hard drive, smart phone or removable digital media Recovery Take?
One of the first questions we get asked by most customers is “How long will the recovery take?”. Unfortunately there is no clear cut answer to that question, as each case is different. Many hard drives or removable digital media can be recovered in 24 to 48 hours. However here are some factors to consider that may affect the overall time frame of the data recovery.
Hardware Condition – A drive that is fully functional is much faster to recover data from than one that is severely damaged and must be repaired. So cases that are simply related to accidental deletion, format, viruses, etc. are generally pretty quick on the turnaround. Usually within 24 to 48 hours for most cases, however there are times when it takes longer. Drives needing hardware recovery generally take about 7 to 10 days, but can take longer based on other factors below.
Hard Drive / Smart Phone / Removable Digital Media Size – Even if a drive is fully functional a large hard drive, smart phone or removable digital media will take as much longer to perform a single scan, and a typical recovery may involve several scans to effectively find all files. Also as a professional data recovery lab, we always clone the hard drive, smart phone or removable digital media first to prevent any possibility of accidents while working with the data. As a rule of thumb expect an extra day for drives larger than 500Gb or a few days for drives larger than 2Tb.
Availability of Donor Parts – For hard drives or removable digital media with hardware issues, parts are often needed to repair them to a semi-functional condition where the data can be successfully extracted. Some hard drive sub-models are very common and easy to find the parts from one of our vendors. However others are not. In a very rare instance we may even have to spend weeks searching online and calling other data recovery labs for the specific drive or parts we need. Or we may even have to buy a donor drive from overseas and wait for it to arrive. Usually this is the longest part of the whole process for hardware level recoveries.
Functionality of Hard drive, smart phone or removable digital media after Repair – Many makes of hard drives don’t take kindly to replacement parts, and don’t function anywhere near their full potential after an internal repair. As drives write magnetic data on a microscopic level, even the slightest micro variation (or micro jog) in manufacturing of parts may cause the drive to constantly have to re-read data over and over. While rare, some drives can take a month or more to extract all the data after such internal repairs.
How Do I Get My Data Back After Recovery?
Upon completion of the recovery, you are welcome to provide your own return media. For hard drives and removable digital media, they would generally be a external hard drive. Or, if you’d prefer you can purchase a new external hard drive from us at a competitive price and we’ll copy the data to that.