How it works
The Carbonite cloud – explained.
Just install and let us do the rest! Your files are backed up automatically and continually, as long as you’re connected to the Internet.
Encrypted copies of your files are transmitted to one of our state-of-the-art data centers, safe from computer glitches, hurricanes and everything in between. With the cloud, your files go where you go, so you can access them anytime, anywhere. Airports, libraries, coffee shops – you name it.
Make the most of your subscription by downloading our Sync & Share app, exclusively for our customers. If disaster (or spilled coffee) strikes, you can recover files from the cloud, in just a few clicks.
What is Carbonite Safe cloud backup?
Carbonite Safe cloud backup is a powerful and secure way to protect your files and data (no matter their size) from disasters. Whether you experience device loss, theft damage or failure, you’ll never lose a photo or an important file again.
Is Carbonite Safe secure?
Yes. Our business and reputation depend on keeping your data safely backed up. We encrypt your files before they leave your computer and encrypt them again during transit to one of our data centers, using the same security technology used in online banking and e-commerce transactions. Your files remain encrypted on our servers that are housed in state-of-the-art data centers. Those centers are guarded 24 hours a day, 7 days a week.
How much data can I back up with Carbonite Safe?
With Carbonite Safe plans, you get unlimited cloud storage space for each computer. Our Basic plan allows you to back up all the files on your computer. With Plus and Prime, you may choose to back up a computer or an external hard drive.
Can I back up more than one computer?
Yes. However, each subscription covers one computer. To back up multiple computers, you may purchase multiple subscriptions with your account.
Can I use Carbonite Safe to back up my external hard drive?
If you have a Plus or Prime plan, you can choose to back up an external hard drive. Carbonite will scan your external hard drive and add those files to your backup account.
How much can I back up with Carbonite Safe plans?
With Carbonite Safe plans, there’s no limit on your backup space. Our Basic plan allows you to back up one computer. Our Plus and Prime plans allow you to back up one computer or one external hard drive.
How do I get lost files back?
Carbonite Safe makes it really easy to restore your files when you need them. Whether you need a single file or all of them, Carbonite Safe will guide you through the process. Customers with the Prime plan also get our Courier Recovery service. It offers the benefit of users having a copy of their backed-up files shipped on external media, to anywhere in the United States.
Carbonite’s designed to be easy, but if you ever get stuck our U.S.-based customer support team is ready to help.
Award-Winning Certified and Secure Data Recovery Services.
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